faq
-
domestic standard shipping 2-5 days
domestic express shipping 1-2 days
foreign shipping could take up to 14 business day- due to global supply chain challenges -
no, unfortunately we are unable to accept returns for change of mind due to hygiene reasons, therefore please ensure you read our product descriptions to ensure it is right for you before purchasing
-
we ship from melbourne in australia- you can use post code '3148' in this shipping estimator to get a more specific ETA on delivery to your address: auspost shipping estimator
-
if you are overseas then potentially- sorry it’s out of our hands
-
yes! we ship to the EU,UK,NZ,HK
-
if you want to change/cancel your order please email hello@hotelofbeauty.com with your order details as soon as possible and we will try and help, however we may have already sent it out (hey at least we are efficient!)
unfortunately we're unable to add to orders once they're placed so you'll need to make a second order
-
if you send a selfie using the form below, we will accurately shade match you- otherwise please read our shade descriptions on our health retreat product page