faqs
Guests, sit back & browse our FAQs for how we do things around here.
For queries on specific products, please see product pages.
products
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Which skin types is the range suitable for?
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Our products are formulated to suit all skin types.
are your products vegan and cruelty free?
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yes - our products are vegan & cruelty free.
are your products fragrance free?
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yes - our products are all fragrance free.
are your products safe for sensitive skin?
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our products are made without fragrances and essential oils which are commonly known irritants to sensitive skin.
are your products ‘clean’ and ‘safe’?
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yes, we call it ‘healthy beauty’. we formulate in line with the strictest eu ‘clean beauty’ regulations, meaning we filter out alot of toxic s*** and sub in our healthy beauty heroes like vitamin c, polyglutamic acid, niacinamide and squalene to arrive at healthy skin from the inside out.
are your products pregnancy safe?
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health retreat is deemed pregnancy safe. as always if you have a concern, consult a medical professional.
how can i find out when my products expire?
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each product has a pao (period after opening) date printed on the box. this is the little open jar symbol with a number inside - 12m / 9m / 6m - it dictates the timeframe for which the product has been tested to remain stable and safe after opening.
is the packaging recyclable?
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yes! read more about how to recycle beauty empties on our about page
where are your products manufactured?
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we work with a small network of highly distinguished cosmetic manufacturers across the globe depending on the expertise needed for any individual product.
- health retreat: made in italy
where are your products shipped from?
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our products are all packed and shipped from melbourne, australia.
where do you operate from?
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we are an australian owned & run company, currently operating & distributing out of melbourne.
who & how do you develop your products?
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we work very closely with our lab/s to produce hotel of beauty products collaboratively. it all starts with an in depth brief & concept created by us- usually born from a personal pain point. then it takes a few years of back and forth of product development involving countless samples, emails, phone calls, tests, trials, changes and more changes to arrive at the finished product that is fit for your face and ready for a permanent spot in your carry on luggage.
what if a hotel of beauty product doesn't work for me?
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don't stress! making a switch to your routine can sometimes cause temporary breakouts while your skin adjusts to your new products. alternatively, there might be other things that have caused the breakout. (a change of season, hormones, different diet, a few too many pinot noirs- can all mess with our skin.) bottom line- we hate thinking you're unhappy, so please contact us at hello@hotelofbeauty.com for help on how to work through this transition or find a better beauty solution for you.
i have no idea what shade to order - can you help?
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want a little help finding the perfect shade to mimic that screams back from the beach? simply email us at hello@hotelofbeauty.com with a selfie and we will give you some advice on what shade we think will work best on your skin.
press, content, partnerships
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where should i direct my press enquiries?
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we love any opportunity big or small- to spread the word about all things hotel of beauty. get in touch via community@hotelofbeauty.com - we can't wait to hear from you.
i have my own brand or platform & would love to partner with hotel of beauty, where can i express my interest?
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thank you for thinking of us, we love collaborating with aligned people and businesses so our door is literally always open. drop in at community@hotelofbeauty.com so we can chat through the nitty gritty.
i don't have many followers, and wouldn't consider myself an influencer, but i genuinely love the brand. is there an opportunity to work together in creating content for the hotel of beauty?
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yes! we love working with guests that love hotel of beauty as much as we do. pop in at community@hotelofbeauty.com and we can chat more about the potential opportunity.
i want to stock hotel of beauty in my store/ retail space. where do i get in touch regarding this wholesale opportunity?
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we would be stoked! lets talk! at hello@hotelofbeauty.com
can i try hotel of beauty before i buy anywhere?
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we are working on it. in the meantime, read our glowing reviews, check out our ugc and socials- the healthy glow doesn’t lie.
shipping, returns, orders
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how long will it take for my order to arrive?
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we get it- your busy and you want to glow asap preferably by eod. domestic orders usually arrive within 2-5 days, international orders within 4-10 days.
do i need to pay for duties & taxes?
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if you are overseas then potentially- sorry it’s out of our hands.
do you ship internationally?
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yes! we ship to the EU,UK,NZ,HK
what is your return & refunds policy?
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read all the boring returns bits and bobs here.
can i cancel or change my order once i've placed it?
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if you want to change/cancel your order please email hello@hotelofbeauty.com with your order details as soon as possible and we will try and help, however we may have already sent it out (hey at least we are efficient!)
unfortunately we're unable to add to orders once they're placed so you'll need to make a second order